Hever Castle Estate is open

Castle, Eat, Garden, Golf, Shops, What's on

hever castle estate is open

As of 24 September – We are supporting the NHS Covid-19 App and are displaying NHS QR code posters so that people can check-in. We will be collecting customer details for test and trace data and holding this for 21 days.

Consumption of food and drink on site will be restricted to table service unless a takeway service is in operation. Picnics will of course still be possible in the gardens.

As of 14 September – Please adhere to the ‘rule of six’. Any groups larger than this will be asked to disperse unless they are visiting as a household or support bubble which is larger than 6. Anyone failing to comply will be asked to leave.


During peak times we are experiencing larger queues in some areas of the grounds. Entry to the Castle, Water Maze and Play Areas is on a first come first served basis.

  • Castle – During peak times, on average it takes 1 hour to queue for the Castle.
  • Water Maze – During peak times it may take 1 hour to queue for the Water Maze
  • Play Areas – It may take up to 30 minutes to queue for your chosen Play Area

As we adapt to this new way of working, it has been necessary to remain flexible in our approach to queuing systems. We are constantly learning and as a team, we are testing, evaluating and implementing new processes to benefit the visitor experience.

We are also keenly aware that there are visitors that have additional needs, and the team will do what they can to make alterations to ensure they can enjoy as many areas of the castle and gardens as possible.  Whilst we are currently unable to offer timed tickets, if you approach the team member and explain your additional needs, they will be happy to assist you.  

We thank you for your patience during this time.

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We are delighted to announce that the Hever Castle Estate is now open, including the Gardens, Castle, Shop, Restaurants, Bed and Breakfast and Golf Course.

To visit the gardens you will need to book a date and time slot for arrival online (including Annual Members), this is to limit numbers to protect yourself and each other.  You can book your date and arrival time using the button below. Please adhere to the ‘rule of six’. Any groups larger than this will be asked to disperse unless they are visiting as a household or support bubble which is larger than 6.

Visitors may get the chance to upgrade to a Castle ticket at the Castle Entrance. This is because we are limiting numbers in rooms and cannot guarantee Castle entry for everyone. Entry is on a first come first served basis. Audio Guides will be available to all Castle visitors. However, where necessary use of Audio Guides will be limited to the Castle Courtyard to provide entertainment whilst queuing and enable more visitors to experience the Castle. We encourage visitors to bring their own headphones (standard 3.5mm jack required).

Play Areas
It may take up to 30 minutes to queue for your chosen Play Area. Entry is on a first come first served basis. 

• Play Areas are operated on a timed entry basis
• You will need to queue for one play area at a time, choosing either Tudor Towers (includes general play equipment) or Acorn Dell (the sandy one!), you cannot switch between areas during your session
• Timed entry begins at 10:30 and length of the session varies depending on the day of the week
• We let one group out completely before letting the next group in
• A whistle will be blown at the end of your session indicating the end of the play
• Signage at the Play Areas will indicate when the next session is due to start. You are welcome to wait in this area and answer the fun quiz that’s in place or visit the shop/café/toilets and come back

Water Maze
During peak times it may take 1 hour to queue for the Water Maze. Entry is on a first come first served basis. 

• Water Maze is operated on a timed entry basis
• Timed entry begins at 10:30 and length of the session varies depending on the day of the week
• We let one group out completely before letting the
next group in
• A whistle will be blown at the end of your session indicating the end of the play
• Signage at the Water Maze will indicate when the next session is due to start
• The folly will remain closed
• There are no toilet facilities in this area of the grounds

Before booking, we advise that you read the important information provided on this page, the FAQs and download a copy of the Map that includes the new one-way system that is in place. 

Please note face coverings must be worn in the Hever Shop, Moat Restaurant, Guthrie Pavilion and Castle (exemptions apply).

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What Will be Open?

Toilet facilities will be available but we urge you to go before you leave home.

  • Gardens – prebook your ticket
  • Castle – upgrade your ticket on the day, face coverings must be worn in the Castle (exemptions apply)
  • Restaurant, Cafe & Kiosks – face coverings must be worn in the Moat Restaurant and Guthrie Pavilion (exemptions apply)
  • Hever Shop – face coverings must be worn in all shops (exemptions apply)
  • Play Areas – operated on a timed entry basis
  • Water Maze – operated on a timed entry basis
  • Archery (during the school holidays and at weekends) – additional charge (cash required), cannot be booked in advance
  • Boating (at weekends, cannot be booked in advance)
  • KSY Military Museum (open from Saturday 17 October)
  • Miniature Model Houses (open Monday to Friday)

Accommodation:

One mile from the Castle:

Please also watch these two videos before you visit the Castle & Gardens. Hever Castle’s Head of Visitor Services, Faye explains the changes that have been made in the grounds and Hever Castle’s Castle Supervisor, Owen explains the new processes in the Castle. Similar videos are available for Stays and Golf. Please follow the links above.

Will I be able to buy food and drink in the grounds?

There are plenty of places to picnic in the grounds whilst maintaining social distancing. New picnic areas have been created around Lake Walk. Water fountains are available but these are for filling up water bottles only. 

You can also discover a choice of restaurants, a cafe, and kiosks dotted around the grounds. Click here for further information. 

Alternatively, 1 mile from the Castle & Garden main entrance is The Waterside Bar, Restaurant & Terrace that offers a warm and welcoming atmosphere at Hever Castle Golf & Wellbeing in which to enjoy drinks, breakfast, lunch and dinner. 

What Safety Measures will be in Place?

When you visit, we will also have some new safety measures in place. Please respect the rules and guidelines for your own protection and the safety of others. Those that do not follow the guidelines may be approached by staff and may be asked to leave. Abuse of any kind will not be tolerated.

We promise to keep you feeling safe by:

✔ Restricting visitor numbers

✔ Providing a warm welcome at a distance

✔ Patrolling our site to monitor visitor activity

✔ Using one way systems to enable social distancing

✔ Providing additional cleaning of facilities

✔ Staff will wear face coverings in line with current government guidelines

✔ Operating a cashless system (Archery is the exception)

✔ Providing NHS QR Code poster for you to check in with


What we ask of you in return to show you care:

✔ Book an arrival time online

✔ Keep two metres away from other visitors

✔ Follow the one-way system in the grounds

✔ Wash your hands for 20 seconds after using facilities

✔ Use hand sanitiser when necessary

✔ Adhere to the ‘rule of six’. Any groups larger than this will be asked to disperse unless they are visiting as a household or support bubble which is larger than 6.

✔ Checking in with the NHS Covid-19 App and providing your contact details

✔ Taking your litter home with you

✔ Wear a face covering in the Hever Shop, the Moat Restaurant, Guthrie Pavilion and Castle (exemptions apply).

✔ We urge you to go to the toilet before you leave home (Although toilets will, of course, be open)

FAQs

We have a new FAQs section to provide you with all information you may want to know before your visit. Watch the short video above of all our safety and hygiene promises – to help you feel reassured before visiting.

We’re looking forward to warmly welcoming to you to Grounds & Gardens again.

FAQS

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Enjoy your visit

Respect, Protect & Enjoy

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