FAQs

Here are a few questions that we get asked regularly that may help you to plan your day out. FAQ’s regarding our accommodation can be found here: Luxury Bed and Breakfast FAQ’s and Medley Court FAQ’s.

Do we allow dogs in the grounds?
Do we allow picnics in the grounds?
Do we allow bikes and scooters in the grounds?
Are we members of the National Trust or English Heritage?
Do we have wheelchairs available and how to book one?
Can we take photographs in the Castle?
Can we visit the restaurant without paying entry?
What kind of food does the restaurant(s) serve?
How do I book a table at the restaurant?
How to get a replacement annual membership card?
Can I buy tickets/annual membership from overseas?
What are the benefits of being an annual member?
Any discount for carers/special needs?
What are considered to be ‘event days’ for the Gardeners’ World 2-for-1 offer?
How/when can I use my Tesco vouchers/RHS membership card/Gardeners’ World 2-for-1?
Can I use my Friends HHA membership at Christmas?
Which dates do you consider to be school holidays?
Lost property procedure


Do we allow dogs in the grounds?

We welcome dogs in the grounds as long as they’re kept on a lead at all times. With the exception of guide and hearing dogs, dogs are not allowed inside the cafés, restaurants, Castle, mazes or adventure playground.  There are water bowls provided for them at both our Moat Café and at the Guthrie Pavilion Restaurant where there is also outside seating. There is a stand where dogs can be tied and left in the Castle courtyard if you wish to visit the castle, but this is not supervised and they are left at your own risk. We request that you do not leave dogs in your car whilst visiting on warm days. Dogs are not permitted in the Luxury Bed & Breakfast accommodation.

Do we allow picnics in the grounds?

We do allow picnics, there are a few picnic benches located outside the Hever Shop. Otherwise you are welcome to bring your own picnic to enjoy at one of the many picnic areas in the grounds. Horse Shoe Lawn provides a perfect setting with sun and shade and a picturesque castle view. Half Moon Lawn is another popular choice with views of the pond, fountain and pretty bridges across the moat. Venture further afield and you will discover Two Sisters Lawn adjacent to the Theatre which is surrounded by delightful flower beds and an abundance of ornamental trees. Or follow signs for Lake Walk and choose a secluded spot.

Do We Allow Bikes And Scooters In The Grounds?

No, for health and safety reasons and because the gardens are Grade I listed we do not allow bikes or scooters in the grounds. Bike racks are available at the main entrance for cyclists.

Are we members of the National Trust or English Heritage?

Hever Castle and Gardens is privately owned and we are not a member of the National Trust or English Heritage. However, we are members of the Historic Houses Association and accept their membership cards throughout much of the year. Exceptions do apply and HHA membership can not be used during the Christmas season – please visit their website for more information www.hha.org.uk

Do we have wheelchairs available and how to book one?

We have 6 manual wheelchairs available for hire, these can be booked by calling +44 (0)1732 861752 or emailing mail@hevercastle.co.uk . Find out more about accessibility. For your own safety we advise wheelchair and mobility scooters keep to the hard surfaced shingle paths.

Can we take photographs inside the castle?

Photography is allowed for personal and non-commercial use within the Castle and surrounding building. To protect paintings and objects, copyright of loans, individual privacy and the overall visitor experience we ask visitors to refrain from using flash photography, tripods and selfie sticks.

Hever Castle & Gardens offers an extensive range of filming and photography locations for film, TV, fashion shoots, commercial shoots and wedding shoots. Find out more about filming and photography.

Can we visit the restaurant without paying entry?

If you make a reservation for the Guthrie Pavilion Restaurant you must also purchase at least a Gardens Only ticket, this is because the restaurant is located well within our gardens and grounds.

What kind of food does the restaurant(s) serve?

The Moat Restaurant serves a wide range of hot and cold meals. The food is seasonal and so changes often but you can expect to find a selection of fresh baguettes and sandwiches, light bites such as quiche and soup and full meals such as lasagne or fish and chips. Children’s portions are also available. If you have any special dietary requirements please let us know. Find out more about our Eateries.

How do I book a table at the restaurant?

To book a table at our Guthrie Pavilion Restaurant please call +44 (0)1732 865052.

How to get a replacement Annual Membership card?

If you lose your Annual Membership card we can replace it for you (£3.00 admin fee applies) – please call +44 (0)1732 861752 or email mail@hevercastle.co.uk

Can I buy tickets/annual membership from overseas?

Currently we can only accept payments from the UK only.

What are the benefits of being an annual member?

Please find all benefits of annual membership here

Any discount for carers/special needs?

To help our disabled visitors have a more memorable experience, we ask they/you pay the normal entry fee and admit their/your carer free of charge on a 1:1 ratio, on production of a benefit Award Letter from the Department for Work and Pensions (e.g. for Disability Living Allowance, Attendance Allowance or Incapacity Benefit) or a Blue Badge.

what are considered to be ‘event days’ for the gardeners’ world 2-for-1 offer?

We consider the following to be 2017 events days – the Gardener’s World 2-for-1 offer is not valid on these days:

Living with Birds – 11 – 19 February 2017
Mother’s Day Weekend – 25 & 26 March 2017
Easter Family Fun – 1 – 17 April 2017
St George’s Day – 23 April 2017
May Day Festival – 29 April – 1 May 2017
Edwardian Life – 27 May – 4 June 2017
Father’s Day – 18 June 2017
Hever’s Home Front – 24 & 25 June 2017
Jousting Tournaments – 15 & 16, 29 & 30 July; 12 & 13, 19 & 20, 25 August 2017
Tudor Tales & Jousting – 22 & 23 July 2017
Castle Canines – 5 & 6 August 2017
Hop Through History & Jousting – 26 – 28 August 2017
Handmade & Homegrown Festival – 1 – 3 September 2017
Halloween Half Term Fun – 21 – 29 October 2017
Christmas at the Castle – 25 November – 24 December 2017

How/when can I use my Tesco Vouchers/RHS Membership Card/Gardeners’ World 2-for-1?

Please read more about terms and conditions here.

can i use my hha Friends membership at christmas?

No – Hever Castle & Gardens is not free to HHA friends membership card holders over the Christmas period between 25 Nov – 24 Dec 2017 due to special Christmas events taking place. See HHA website.

Which dates do you consider to be school holidays?

Hever Castle follows the Kent County Council school holidays:

February half term: 13 February 2017 – 17 February 2017
Easter holidays: 3 April 2017 – 17 April 2017
May half term: 29 May 2017 – 2 June 2017
Summer holidays: 24 July 2017 – 1 September 2017
Autumn half term: 23 October 2017 – 27 October 2017

lost property procedure

Within reason, Hever Castle aims to collect, store and return items of property that are deemed to be genuinely lost by visitors and guests in the castle and grounds and likely to be sought by the original owner. Please read our full lost property policy and procedure.

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