KNOW BEFORE YOU GO

The Castle & Gardens are now open daily.

Before your visit, we recommend that you download a copy of the Map, we also advise that you read the Know Before You Go information below.

Hever Castle & Gardens is a mask friendly space.


What Will Be Open

The Castle & Gardens are now open daily.

Gardens and wider grounds (last entry 16:30)
Castle (last entry 17:00)
Lake Walk (last entry 16:45) 
Yew Maze (last entry 17:15)
Playgrounds – Tudor Towers, Acorn Dell & Adventure Playground
Water Maze 
Miniature Model Houses
Military Museum
Food & Drink Service – all of our outlets are cashless/card only
Shops
• Toilets (Moat Restaurant toilets are for restaurant customers only)
Archery (cash only, weekends and school holidays)
• Woodland Walk (this area is muddy so suitable footwear is needed)
Boating (weekends and school holidays)
Shield Painting (cash only, weekends and school holidays)

 


Booking Tickets

The Castle & Gardens are now open daily.

It is no longer essential to book your visit in advance*, although we do advise booking, especially for visits to the Castle. Plus, you will pay 10% less compared to paying on entry. The Castle is usually busiest earlier in the day, except for Jousting days.

Tickets are currently available up until 11 September 2022. Tickets for later in the year will be available a.s.a.p.

There are currently no time slots so you can arrive in the grounds anytime between 10:30 and final entry.

*Some partner offers must be booked in advance, please read the T&Cs before visiting – here.

BOOK NOW 


Safety Measures

When you visit, we will also have the following safety measures in place. We are keeping in place key protections. Abuse of any kind will not be tolerated.

  • Hever Castle & Gardens is a mask friendly space.

We promise to keep you feeling safe by:

  • Restricting numbers in the Castle
  • Providing a warm welcome at a distance
  • Ventilating all indoor spaces sufficiently
  • Regular cleaning of touchpoint surfaces
  • Providing additional cleaning of facilities

What we ask of you:

  • Pre-book your tickets in advance when possible
  • Use cashless payment where possible
  • To maintain a safe distance from staff and other visitors
  • Wash your hands for 20 seconds after using facilities
  • Sanitise your hands at every opportunity
  • Leave a safe distance if you need to queue for facilities
  • Save your visit for another day if you are experiencing symptoms of COVID-19

Playgrounds


• There is sanitiser at the entrance to the playgrounds.

• We will be cleaning regularly, however, this is a high contact area and visitors should consider this when deciding whether to use it

• There is no timed entry to the playgrounds 

• There is no maximum limit to the playgrounds

 


Food & Drink

Takeaway and indoor and outdoor seating are available.

Picnicking is welcomed and picnic benches can be found around the site. There are plenty of places to picnic in the grounds and new picnic areas have been created around Lake Walk.

Water fountains are available, these are for filling up water bottles only.

N.B. all of our outlets are cashless/card only.


Cancellations, Refunds & Transfers

Tickets cannot be resold, exchanged, transferred to another date or refunded once tickets have been purchased.

Please be sure that you choose the correct date when making your booking. Tickets are non-transferable. This is highlighted throughout the booking process.

However, if you cannot attend due to contracting Covid or having to self isolate as a result of Covid, you can request to transfer your booking to an alternative date, or cancel your booking and apply for a refund. To do this please email cancellations@hevercastle.co.uk and include your booking reference in the email title together with proof of your diagnosis or requirement to isolate.

For any other enquiries concerning this matter please contact info@hevercastle.co.uk.


Accessibility

The full access statement can be found here – access statement

2 wheelchairs are available for a refundable deposit of £25 at the Hever Shop. It is essential to book these prior to a visit. Please contact the Estate Office Mon – Fri (9am-5pm) by calling 01732 865224 or emailing info@hevercastle.co.uk.

To help our visitors with accessible needs enjoy a more memorable experience, we ask that they/you pay the normal entry fee and admit their/your carer free of charge on a 1:1 ratio. Please use the option for a Carer ticket when making your booking. Proof of disability will be requested on arrival, which may include a Blue Badge, statement of special educational needs from LEA or NHS, or a letter from a medical professional on NHS headed paper or a DLA letter from the Department of Work & Pensions. If you arrive without this information payment in full will be requested on arrival.


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