FAQs

Below are a few questions that we get asked regularly that may help you to plan your day out.

Before booking to visit the Gardens, we advise that you read the Know Before you Go information that provides full details of what will be open and closed.

FAQs regarding our accommodation can be found here: Luxury Bed and Breakfast FAQs and Medley Court FAQs.

Do we have an access statement?
Do we allow dogs in the grounds?

Do we allow picnics in the grounds?
Do we allow bikes and scooters in the grounds?
Are we members of the National Trust or English Heritage?
Are we members of the Historic Houses Association?
Do we have wheelchairs available and how to book one?
Can we take photographs in the Castle?
Can we visit the restaurant without paying entry?
What kind of food does the restaurant(s) serve?
How do I book a table at the restaurant?
Do I get a discount for using a reusable cup?
How to get a replacement annual membership card?
Can I buy tickets/annual membership from overseas?
What are the benefits of being an annual member?
Any discount for carers/special needs?
What are considered to be ‘event days’ for the Gardeners’ World 2-for-1 offer?
How/when can I use my Tesco vouchers/RHS membership card/Gardeners’ World 2-for-1?
Can I use my Historic Houses Membership at Christmas?
Which dates do you consider to be school holidays?
Lost property procedure


Do we have an access statement?

Yes, this access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our visitors. Further information and the current accessibility statement can be found here.

Do we allow dogs in the grounds?

We welcome dogs in the grounds as long as they’re kept on a lead at all times. With the exception of assistance dogs, dogs are not allowed inside the cafés, restaurants, shops, Castle, mazes or Adventure Playground.  There are water bowls provided for them at both our Moat Restaurant and at the Guthrie Pavilion Restaurant where there is also outside seating. There is a stand where dogs can be tied and left in the Castle Courtyard if you wish to visit the castle, but this is not supervised and they are left at your own risk. We request that you do not leave dogs in your car whilst visiting on warm days. Dogs are not permitted in the Luxury Bed & Breakfast accommodation.

Do we allow picnics in the grounds?

In line with current government guidelines, please do not picnic in the grounds. Anyone picnicking will be asked to move on. Picnic benches have been removed and there is no seating outside of our catering points.

Usually we do allow picnics, there are a few picnic benches located outside the Hever Shop. Otherwise you are welcome to bring your own picnic to enjoy at one of the many picnic areas in the grounds. Horse Shoe Lawn provides a perfect setting with sun and shade and a picturesque castle view. Half Moon Lawn is another popular choice with views of the pond, fountain and pretty bridges across the moat. Venture further afield and you will discover Two Sisters Lawn adjacent to the Theatre which is surrounded by delightful flower beds and an abundance of ornamental trees. Or follow signs for Lake Walk and choose a secluded spot.

Do We Allow Bikes And Scooters In The Grounds?

No, for health and safety reasons and because the gardens are Grade I listed we do not allow bikes or scooters in the grounds. Bike racks are available at the main entrance for cyclists.

Are we members of the National Trust or English Heritage?

Hever Castle and Gardens is privately owned and we are not a member of the National Trust or English Heritage. 

Are we members of the historic houses association?

Hever Castle & Gardens is a Historic Houses Member. Please read more about terms and conditions here.

Do we have wheelchairs available and how to book one?

We have 2 manual wheelchairs available for hire. It is essential to book these prior to a visit (not the same day). These can be booked by calling the Shop (10am-3pm) on  +44 (0)1732 861718 and selecting option 2. For your own safety, we advise wheelchair and mobility scooters keep to the hard surfaced shingle paths.

Wheelchairs will be sanitised after use and left for a minimum of 24 hours before reuse.

Can we take photographs inside the castle?

Photography is allowed for personal and non-commercial use within the Castle and surrounding building. To protect paintings and objects, copyright of loans, individual privacy and the overall visitor experience we ask visitors to refrain from using flash photography, tripods and selfie sticks.

Hever Castle & Gardens offers an extensive range of filming and photography locations for film, TV, fashion shoots, commercial shoots and wedding shoots. Find out more about filming and photography.

Can we visit the restaurant without paying entry?

If you make a reservation for the Guthrie Pavilion Restaurant you must also purchase at least a Gardens Only ticket, this is because the restaurant is located well within our gardens and grounds.

What kind of food does the restaurant(s) serve?

In line with current government guidelines, are food offering is limited. You can learn more here.

The Moat Restaurant serves a wide range of hot and cold meals. The food is seasonal and so changes often but you can expect to find a selection of fresh baguettes and sandwiches, light bites such as quiche and soup and full meals such as lasagne or fish and chips. Children’s portions are also available. If you have any special dietary requirements please let us know. Find out more about our Eateries.

How do I book a table at the restaurant?

In line with current government guidelines, we are not currently offering this service. 

To book a table at our Guthrie Pavilion Restaurant please call +44 (0)1732 865052.

do I get a discount for using a reusable cup?

Yes! You will receive a 10% discount on hot drinks when using a reusable cup in the Moat Restaurant, Guthrie Pavilion Restaurant and other onsite catering outlets. Annual Members receive 10% off hot drinks then an additional 10% off the subtotal if using a reusable cup.

How to get a replacement Annual Membership card?

If you lose your Annual Membership card we can replace it for you (£3.00 admin fee applies) – please call +44 (0)1732 861752 or email info@hevercastle.co.uk

Can I buy tickets/annual membership from overseas?

We can now accept payments from outside of the UK. Diners cards are not accepted.

What are the benefits of being an annual member?

Please find all the benefits of annual membership here

Any discount for carers/special needs?

Visitors with accessible needs: Standard charges apply to visitors with accessible needs, carers are free of charge and should select a Carer Ticket. Proof of disability will be requested on arrival, which may include a Blue Badge, statement of special educational needs from LEA or NHS, or a letter from a medical professional on NHS headed paper or a DLA letter from the Department of Work & Pensions. If you arrive without this information payment in full will be requested on arrival.

Please use the option for a Carer ticket when making your booking.

what are considered to be ‘event days’ for the gardeners’ world 2-for-1 offer?

We consider the following to be events days for the Gardener’s World 2-for-1 offer is not valid on these days:

Due to the current situation, these are subject to change at short notice.

Easter Family Fun
– 2 – 18 April 2021
May Day Festival
– 1& 2 May 2021
Eco Week
– 31 May – 4th June 2021
Father’s Day Weekend (car show)
– 19 & 20 June 2021
Home Front
– 26 & 27 June 2021
Jousting Tournaments
– 10 & 11, 17 & 18, 24 & 25, 31 July & 01 August 2021
Food & Drink Festival
– 7 & 8 2021
Jousting Tournaments
– 14 & 15, 21 – 22, 27 – 30 August 2021
Craft Fair
– 9 – 12 September 2021
Halloween
– 23 – 31 October 2021
Christmas at the Castle
– 20 November – 3 January 2022

How/when can I use my Tesco Vouchers/RHS Membership Card/Gardeners’ World 2-for-1?

Please read more about terms and conditions here.

can i use my historic houses membership at christmas?

No – Hever Castle & Gardens is not free to Historic Houses Membership card holders over the Christmas period between 20 Nov 2021 – 3 Jan 2022 due to special Christmas events taking place. See Historic Houses website.

Which dates do you consider to be school holidays?

Hever Castle follows the Kent County Council school holidays:

February half term: 13 – 21 February 2021
Easter holidays: 2 – 18 April 2021
May half term: 29 May – 6 June 2021
Summer holidays: 22 July – 31 August 2021
Autumn half term: 23 – 31 October 2021
Christmas holidays: 18 December 2021 – 3 January 2022

lost property procedure

Within reason, Hever Castle aims to collect, store and return items of property that are deemed to be genuinely lost by visitors and guests in the castle and grounds and likely to be sought by the original owner. Please read our full lost property policy and procedure.

Latest News