FAQs

Below are a few questions that we get asked regularly that may help you to plan your day out. FAQs regarding our accommodation can be found here: Luxury Bed and Breakfast FAQs and Medley Court FAQs.

access statement

Do we have an access statement?
Do we allow dogs in the grounds?

Do we allow picnics in the grounds?
Do we allow bikes and scooters in the grounds?
Are we members of the National Trust or English Heritage?
Are we members of the Historic Houses Association?
Do we have wheelchairs available and how to book one?
Can we take photographs in the Castle?
Can we visit the restaurant without paying entry?
What kind of food does the restaurant(s) serve?
How do I book a table at the restaurant?
Do I get a discount for using a reusable cup?
How to get a replacement annual membership card?
Can I buy tickets/annual membership from overseas?
What are the benefits of being an annual member?
Any discount for carers/special needs?
What are considered to be ‘event days’ for the Gardeners’ World 2-for-1 offer?
How/when can I use my Tesco vouchers/RHS membership card/Gardeners’ World 2-for-1?
Can I use my Historic Houses Membership at Christmas?
Which dates do you consider to be school holidays?
Lost property procedure
COVID-19 (Coronavirus) update


Do we have an access statement?

Yes, this access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our visitors. Further information and the accessibility statement can be found here.

Do we allow dogs in the grounds?

We welcome dogs in the grounds as long as they’re kept on a lead at all times. With the exception of assistance dogs, dogs are not allowed inside the cafés, restaurants, Castle, mazes or Adventure Playground.  There are water bowls provided for them at both our Moat Restaurant and at the Guthrie Pavilion Restaurant where there is also outside seating. There is a stand where dogs can be tied and left in the Castle Courtyard if you wish to visit the castle, but this is not supervised and they are left at your own risk. We request that you do not leave dogs in your car whilst visiting on warm days. Dogs are not permitted in the Luxury Bed & Breakfast accommodation.

Do we allow picnics in the grounds?

We do allow picnics, there are a few picnic benches located outside the Hever Shop. Otherwise you are welcome to bring your own picnic to enjoy at one of the many picnic areas in the grounds. Horse Shoe Lawn provides a perfect setting with sun and shade and a picturesque castle view. Half Moon Lawn is another popular choice with views of the pond, fountain and pretty bridges across the moat. Venture further afield and you will discover Two Sisters Lawn adjacent to the Theatre which is surrounded by delightful flower beds and an abundance of ornamental trees. Or follow signs for Lake Walk and choose a secluded spot.

Do We Allow Bikes And Scooters In The Grounds?

No, for health and safety reasons and because the gardens are Grade I listed we do not allow bikes or scooters in the grounds. Bike racks are available at the main entrance for cyclists.

Are we members of the National Trust or English Heritage?

Hever Castle and Gardens is privately owned and we are not a member of the National Trust or English Heritage. 

Are we members of the historic houses association?

Hever Castle & Gardens is a Historic Houses Member. Please read more about terms and conditions here.

Do we have wheelchairs available and how to book one?

We have 6 manual wheelchairs available for hire. It is advisable to book these prior to a visit. These can be booked by calling the Estate Office Monday – Friday (9am-5pm) on  +44 (0)1732 865224 and selecting option 2 or emailing info@hevercastle.co.uk. Wheelchairs not booked by Friday 17:00 will be available on a first come first served basis. Find out more about accessibility. For your own safety, we advise wheelchair and mobility scooters keep to the hard surfaced shingle paths.

Can we take photographs inside the castle?

Photography is allowed for personal and non-commercial use within the Castle and surrounding building. To protect paintings and objects, copyright of loans, individual privacy and the overall visitor experience we ask visitors to refrain from using flash photography, tripods and selfie sticks.

Hever Castle & Gardens offers an extensive range of filming and photography locations for film, TV, fashion shoots, commercial shoots and wedding shoots. Find out more about filming and photography.

Can we visit the restaurant without paying entry?

If you make a reservation for the Guthrie Pavilion Restaurant you must also purchase at least a Gardens Only ticket, this is because the restaurant is located well within our gardens and grounds.

What kind of food does the restaurant(s) serve?

The Moat Restaurant serves a wide range of hot and cold meals. The food is seasonal and so changes often but you can expect to find a selection of fresh baguettes and sandwiches, light bites such as quiche and soup and full meals such as lasagne or fish and chips. Children’s portions are also available. If you have any special dietary requirements please let us know. Find out more about our Eateries.

How do I book a table at the restaurant?

To book a table at our Guthrie Pavilion Restaurant please call +44 (0)1732 865052.

do I get a discount for using a reusable cup?

Yes! You will receive a 10% discount on hot drinks when using a reusable cup in the Moat Restaurant, Guthrie Pavilion Restaurant and other onsite catering outlets. Annual Members receive 10% off hot drinks then an additional 10% off the subtotal if using a reusable cup.

How to get a replacement Annual Membership card?

If you lose your Annual Membership card we can replace it for you (£3.00 admin fee applies) – please call +44 (0)1732 861752 or email info@hevercastle.co.uk

Can I buy tickets/annual membership from overseas?

We can now accept payments from outside of the UK. Diners cards are not accepted.

What are the benefits of being an annual member?

Please find all the benefits of annual membership here

Any discount for carers/special needs?

To help our disabled visitors have a more memorable experience, we ask they/you pay the normal entry fee and admit their/your carer free of charge on a 1:1 ratio, on production of a benefit Award Letter from the Department for Work and Pensions (e.g. for Disability Living Allowance, Attendance Allowance or Incapacity Benefit) or a Blue Badge.

what are considered to be ‘event days’ for the gardeners’ world 2-for-1 offer?

We consider the following to be events days for the Gardener’s World 2-for-1 offer is not valid on these days:

Living with Nature – 15 – 23 February 2020
Mother’s Day Weekend – 21 & 22 March 2020
Easter Family Fun – 2 – 19 April 2020
May Day Festival – 2 & 3 May 2020
VE Day Celebrations – 8 – 10 May 2020
Discovery Week 23 – 31 May 2020
Field of the Cloth of Gold – 6 & 7, 13 & 14, 20 & 21, 27 & 28 June 2020
Father’s Day Weekend – 20 & 21 June 2020
Jousting Tournaments – 11 & 12, 18 & 29, 25 & 26 July 2020
Car Event – 1 & 2 August 2020
Jousting Tournaments – 8 & 9, 15 & 16, 22 & 23 August 2020
Hever in History – 29 – 31 August 2020
Craft Fair – 10 – 13 September 2020
Halloween Half Term Fun – 24 October – 1 November 2020
Christmas at the Castle – 21 November – 24 December 2020

Due to the current situation, we are temporarily relaxing our restrictions on 2-for-1 entry for Gardeners’ World cardholders to allow 2-for-1 entry during all events until further notice. This is subject to change at short notice so please check the website before travelling. Statement on COVID-19 (Coronavirus) – read more

How/when can I use my Tesco Vouchers/RHS Membership Card/Gardeners’ World 2-for-1?

Please read more about terms and conditions here.

can i use my historic houses membership at christmas?

No – Hever Castle & Gardens is not free to Historic Houses Membership card holders over the Christmas period between 21 Nov – 24 Dec 2020 due to special Christmas events taking place. See Historic Houses website.

Which dates do you consider to be school holidays?

Hever Castle follows the Kent County Council school holidays:

February half term: 15 – 23 February 2020
Easter holidays: 2 – 15 April 2020
May half term: 26 – 31 May 2020
Summer holidays: 23 July – 30 August 2020
Autumn half term: 24 – 1 November 2020
Christmas holidays: 19 December 2020 – 3 January 2021

Due to the current situation, we are temporarily relaxing our restrictions on free access to RHS Members to allow access on weekends, Kent school holidays and bank holidays until further notice. This is subject to change at short notice so please check the website before travelling. Statement on COVID-19 (Coronavirus) – read moreUnfortunately, we are unable to offer this to Historic Houses Members at this time.

lost property procedure

Within reason, Hever Castle aims to collect, store and return items of property that are deemed to be genuinely lost by visitors and guests in the castle and grounds and likely to be sought by the original owner. Please read our full lost property policy and procedure.

COVID-19 (CORONAVIRUS) update

Following the latest Government advice on the Coronavirus (COVID-19) situation, and after careful consideration, we have taken the difficult decision to close from Sunday 22nd March until further notice. Click here for further information.

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